Thinx Inc. is committed to providing a positive experience to all of our customers and creating digital accessibility for people with disabilities on Thinx Inc. websites. We are continually improving the user experience for our diverse community by taking steps to meet progressive accessibility standards.
To assist in the efforts to achieve the foregoing, we’ve pledged a goal to develop and operate Thinx websites in substantial conformance with generally-recognized and accepted guidelines and/or standards for website accessibility ("Standards”), most notably the Web Content Accessibility Guidelines (WCAG)
, which define requirements for designers and developers to improve digital accessibility for people with disabilities.
We’re working hard to achieve that goal, but we understand that there are many areas for improvement. Accordingly, we have invested in projects to further enhance the accessibility of our websites, such as working with an experienced accessibility consultant to audit website accessibility and provide recommendations on meeting the Standards.
Tell us how accessible our website is to you! If you have difficulty using or accessing any element of a Thinx Inc. website or would like to share your feedback with us please contact us at any of the following:
Phone: (917) 819-8171
Or visit our customer service page
We aim to respond in 24-48 business hours. For any information, item, or transaction that you seek that is not available due to an accessibility issue we will work with you to find an alternate communication method that is accessible for you consistent with applicable law (for example, through telephone support).