Get free shipping on your first domestic order when you make an account! Shipping rates on all orders are non-refundable.
Shipping Info
Orders are usually packed and shipped within 5 calendar days. Transit time is measured in business days: Monday-Friday, excluding holidays. Orders that are placed on weekends or holidays will ship on the next business day.
Shipping notices
Due to high volume, shipments may be delayed during sale events and holidays.
order tracking
Once you place an order, you can track your order using the tracking information you received via email, which can also be found in your account. Don’t have an account? Track your order here by using your email address and order number.
To track your order as a registered user:
Log into your account or create an account
Once you're logged in, choose "Order History"
Click the “track your order” link under the order you’re looking for
To track your order as a guest:
Go to our tracking site and have your order number handy
Enter your order number and the email you used for your order, or enter the tracking number
Click “Track” to see where your order is
FAQs
Yes! We offer free standard shipping to new US customers on their first order. New customers outside the US are offered free shipping on their first order with qualifying carts of $99 or more.
Our orders ship from our warehouse in Northampton, PA.
Yes! We ship to 29 countries around the world! Check our Shipping Info to see where we ship and view shipping rates.
Order fees include applicable local taxes, duties, and brokerage fees when shipping to the EU, UK, or Canada, though you will be charged VAT at checkout if shipping to the EU or UK. Our prices do not include local taxes, duties, brokerage fees, and VATs for all other countries—you can expect to be charged by the carrier upon arrival. Please make sure you consider all costs before placing an order.
Orders are processed Mon-Fri, before 5 pm and are typically on their way to you within 1-2 business days. Estimated shipping time frames vary by country. Please review our Shipping Policy for more information.
You can track your order here. Please note that it typically takes 1-2 business days for orders to be processed, packed, and readied for shipment. As soon as our team has completed processing, you'll receive an email confirmation with tracking details so you can follow your order step by step. If you placed an order under an account, log in to see your tracking information. Once logged into your account, view the order history tab, and you will see all your previous and current orders and their tracking info.
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