*Cash refunds are valid up to $100 value. Remaining amounts exceeding $100 will be refunded in the form of store credit.
If you’re unhappy with your purchase, we’ll find a solution for you. Our products can be returned or exchanged within 45 days. Returns may be refunded to the original form of payment for values up to $100 or digital store credit.
Which are you looking to do?
Exchange for different color/size
Put in your order number and zip code and select “Start a return or exchange”
Click the item you want to exchange for a new size or color and choose ‘exchange’
Select what size and color and you want
Tell us why you’d like to exchange and continue with the exchange
We’ll ship you the item!
Exchange for different style
Customers in the US:
Put in your order number and zip code and select “start a return or exchange”
Click the item you want to exchange for new style and choose ‘exchange’
Scroll down to “Looking to exchange for a different style?”
Tell us why you’d like to exchange and continue with the exchange
At the end, select “Shop now” to choose which style you’d like to exchange for
Customers outside the US:
Put in your order number and zip code and select “start a return or exchange”
Click the item you want a refund for and choose ‘return’
Tell us why you’d like a refund and continue with the return
At the end, select “No, thanks” and choose store credit
Rebuy the item you want :)
Refund for digital gift card
Put in your order number and zip code and select “start a return or exchange”
Click the item you want a refund for and choose ‘return’
Tell us why you’d like a refund and continue with the return
At the end, select “No, thanks” and choose store credit
Refund to original payment method
Put in your order number and zip code and select “start a return or exchange”
Click the item you want a refund for and choose ‘return’
Tell us why you’d like a refund and continue with the return
At the end, select “No thanks” and choose to get a refund back to your original payment method.
We offer a 45-day trial on all orders, so if you’re unhappy with your purchase, we’ll find a solution for you. Returns may be refunded to the original form of payment for values up to $100 or digital store credit. Begin a return or exchange here.
The process for exchanging for a different underwear size/color and returning for a refund to either a digital gift card or the original payment will be the same. If you are outside the US and looking to exchange for another style, you will choose the option of store credit during the return process and can then repurchase the item you want with the credit you are issued.
Items can be exchanged for any other product(s) of equal or lesser value, digital gift cards, or refunded to your original payment method. You can view detailed instructions on our Return & Exchange page by selecting the refund or exchange action desired.
Sorry, that option isn’t available right now!
Yes, Thinx Inc. items purchased in a Saver Set or Custom Set are eligible for return or exchange individually or all together. You can process a return or exchange directly through our online Returns Portal.
In this case, we suggest returning the original item for a digital gift card. Sign up for back-in-stock alerts for your desired exchange item via the product page, so you'll be notified when the item becomes available for purchase again.
We process return orders within 1-2 business days. Once processed, US exchange orders are shipped via standard shipping and should arrive within 5-7 business days. International exchange orders are shipped via UPS Worldwide Expedited DDP.
45 days or less. After 45 days, the items will be unavailable to be returned or exchanged in the portal.
Nope, gift cards never expire and can be applied to any purchase from our Thinx Inc. family of brands (Thinx for All Leaks, Thinx, and Thinx Teens™)!
All you need is the digital gift card number to use your credit. How you choose to use your credit or whether you choose to give your digital gift card number to a friend is up to you!
We offer a 45-day trial on all orders, so if you’re unhappy with your purchase, we’ll find a solution for you. Returns may be refunded to the original form of payment for values up to $100 or digital store credit. Begin a return or exchange here.
The process for exchanging for a different underwear size/color and returning for a refund to either a digital gift card or the original payment will be the same. If you are outside the US and looking to exchange for another style, you will choose the option of store credit during the return process and can then repurchase the item you want with the credit you are issued.
Items can be exchanged for any other product(s) of equal or lesser value, digital gift cards, or refunded to your original payment method. You can view detailed instructions on our Return & Exchange page by selecting the refund or exchange action desired.
Sorry, that option isn’t available right now!
Yes, Thinx Inc. items purchased in a Saver Set or Custom Set are eligible for return or exchange individually or all together. You can process a return or exchange directly through our online Returns Portal.
In this case, we suggest returning the original item for a digital gift card. Sign up for back-in-stock alerts for your desired exchange item via the product page, so you'll be notified when the item becomes available for purchase again.
We process return orders within 1-2 business days. Once processed, US exchange orders are shipped via standard shipping and should arrive within 5-7 business days. International exchange orders are shipped via UPS Worldwide Expedited DDP.
45 days or less. After 45 days, the items will be unavailable to be returned or exchanged in the portal.
Nope, gift cards never expire and can be applied to any purchase from our Thinx Inc. family of brands (Thinx for All Leaks, Thinx, and Thinx Teens™)!
All you need is the digital gift card number to use your credit. How you choose to use your credit or whether you choose to give your digital gift card number to a friend is up to you!