Get free shipping on your first domestic order when you make an account! In the future, you’ll get free standard shipping on all domestic orders over $99. Shipping rates on all orders are non-refundable.
Shipping Info
Orders are usually packed and shipped within 5 calendar days. Transit time is measured in business days: Monday-Friday, excluding holidays. Orders that are placed on weekends or holidays will ship on the next business day.
Shipping notices
Due to high volume, shipments may be delayed during sale events and holidays.
order tracking
Once you place an order, you can track your order using the tracking information you received via email, which can also be found in your account. Don’t have an account? Track your order here by using your email address and order number.
To track your order as a registered user:
Log into your account or create an account
Once you're logged in, choose "Order History"
Click the “track your order” link under the order you’re looking for
To track your order as a guest:
Go to our tracking site and have your order number handy
Enter your order number and the email you used for your order, or enter the tracking number
Click “Track” to see where your order is
FAQs
Yes! Within the US, all new customers are offered free standard shipping on their first order. New customers outside the US are offered free shipping on their first order with qualifying carts of $99 or more.
Our orders ship from our warehouse in the Northeast US!
Yes! We ship to 29 countries around the world! Please check our Shipping Info to see if we ship to you and to view our shipping rates.
Applicable local taxes, duties, and brokerage fees are included if you are shipping to the EU, UK, or Canada. You will be charged VAT at checkout if shipping to the EU or UK. Unfortunately, for all other countries, our prices don't include local taxes, duties, brokerage fees, and VATs — all the stuff you may be charged to receive your Thinx shipment at home. Please make sure you consider all fees before placing an order.
Orders are typically processed within 1-2 business days. Standard shipping (Mon-Fri, before 5pm) should arrive within 5-7 business days. Expedited shipping should arrive in 3-5 business days (continental U.S. only). To receive Next Day delivery, orders must be placed by 1pm (Mon-Th). Pre-order shipping dates are indicated on the product page (above the "add to bag" button) and again at checkout.
You can track your order here. Please note that it typically takes 1-2 business days for orders to be processed, packed, and readied for shipment. As soon as our team is done preparing it, you'll receive an email confirmation with tracking details so you can follow your order step by step.
Need a human?
Can’t find what you are looking for or have more questions?
