Customers in the United States get free shipping on their first order when they create an account! Shipping rates on all orders are non-refundable.
Shipping Info
Orders are typically packed and shipped within 1-2 business days, Mon-Fri. Delivery estimates are in business days and exclude holidays. Orders placed on weekends, during high-volume sales, or on holidays may take longer to process.
Shipping notices
Due to high volume, shipments may be delayed during sale events and holidays.
order tracking
Once you place an order, you can track your order using the tracking information you received via email, which can also be found in your account. Don’t have an account? Track your order by using your email address and order number.
To track your order as a registered user:
Log into your account or create an account
Once you're logged in, choose "Order History"
Click the “track your order” link under the order you’re looking for
To track your order as a guest:
Go to our tracking site and have your order number handy
Enter your order number and the email you used for your order, or enter the tracking number
Click “Track” to see where your order is
FAQs
Customers in the United States can get free Standard Shipping on their first order when they create an account.
Our orders ship from our warehouse in Northampton, PA.
Yes! We currently ship to 24 countries around the world. Check our Shipping Policy to view our shipping rates and the list of countries we ship to. If your country isn't on that list, we apologize for any inconvenience! Check out our Store Locator to see if any retailers that serve you offer our products.
For orders shipping to Canada, the product price includes duties but does not include taxes (collected at checkout). For all the other countries we ship to, the product price includes duties and taxes.
Orders are processed Mon-Fri, before 5 pm EST, and are typically on their way to you within 1-2 business days. Delivery estimates vary by country. For additional shipping information and rates by country, view our Shipping Policy.
Track your order progress step by step. As soon as your order has completed processing, you'll receive a shipping confirmation with your order tracking details. If you placed the order under your account, you'll also see your tracking information under "order history" when you log in.
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